Outsourcing Minimum Wage Jobs

March 10, 2005 by
Filed under: Can't Make This Up, Food and Drink, Work 

McDonald’s is apparently considering outsourcing drive-thru order taking.  Reuters Story

That’s right – the person behind the clown’s mouth (though McDonald’s doesn’t really have those anymore) might be several states away.  Probably in a cheaper job market.  And they won’t have any idea whether or not your McDonald’s is out of Apple Pies or not.  I can’t see how they’ll be accountable for mistakes either.  (“Sorry, I know you ordered a Big Mac but the girl in Cleveland typed in McNuggets by mistake.  If you’ll just pull over here we’ll fix it.”)
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How long before they outsource the jobs to India?  Not only will we have trouble understanding the Dell tech support folks, but now we won’t be able to order American food from an American restaurant without talking to a foreigner! (OK, to be fair, that’s already true in some parts of the country.)

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