After last week’s e-mail string, I feel compelled to jot down a few notes on installer\/customer relations.<\/p>\n
1. Keep in contact – These projects tend to be 3-4 months long, unless there are unusual permit\/utility authorization situations. I feel that the installer should contact the customer at least once a month to give status updates. These installers have 50% of our money – they should feel obligated to update us, even if all that they say is “things are still on track.”<\/p>\n
2. Schedule Changes – if the estimated schedule changes, the customer should be notified immediately, or at least once a week if the schedule is in flux. In my case, it sounds like the installer’s sub-contracted engineer took longer than expected to complete their work – I shouldn’t have had to ask.<\/p>\n
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