More on PSE&G Billing and Net Metering
Last night, I got my August bill from PSE&G. Again, it was not correct for net metering – it had my usage based on the inbound power reading but ignored the outbound power reading. That overstated my usage by 1/3.
I called customer service in the evening. They couldn’t help, but had the right person call me in the morning. He did call.
The way net metering works for the moment is:
1. Your meter is read by telephone on your reading date.
2. Your meter is also read by the reader on-site (because I also have a gas meter).
3. The automated system generates a bill that will be wrong.
4. The bill is supposed to be intercepted and forwarded to one person.
5. That single person takes the bill and generates a new bill with net metering taken into account. He also applies corrections to your billing in the A/R system to adjust for the automated bill.
6. You receive the corrected bill only, and pay based on that.
What happened to me was that the bill was not stopped on the way to me in step 4.
This one guy has to prepare bills for ALL net metering customers. The computer system is scheduled to be updated in the 2nd quarter of 2005 to automate the process, but in the meantime he’s stuck re-working bills for all PSE&G customers in the southern part of the state who have net metering. He said it wasn’t too bad when it was one or two people, but he’s up to 81 now.
I don’t yet know if the adjustments are being applied to my Green Mountain supplier interface yet. I’ll have to keep an eye on that – I might be getting overbilled for the supplier portion of my bill (as opposed to the distribution portion from PSE&G).
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